REFUNDS & RETURNS POLICY

Order Cancellation

All orders can be canceled until they are shipped. If your order has been paid, and you need to change or cancel it, you must contact us within 12-24 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

Your satisfaction is our #1 priority.

Everyone who shops on soccerkingz.nl receives the following guarantees:

  • Full refund if you don’t receive your order.
  • Full refund if your order does not arrive within the guaranteed time (60 business days, not including 2-5 business days processing).
  • Full or partial refund if the item is not as described or damaged.
  • Full refund if you do not want the product you have received (but you need to return the item at your expense, and the item must be unused).

Full refunds are not available under the following circumstances:

  • Personalized jerseys with your own name and number are non-refundable.
  • Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address).
  • Your order does not arrive due to exceptional circumstances outside our control (e.g., not cleared by customs, delayed by a natural disaster).

You can submit refund requests by sending an email to support@soccerkingz.nl. If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days.

Easy Returns

All our products are backed with a 60-day money-back guarantee. Just contact us at support@soccerkingz.nl, and we will refund the purchase price. We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. You should only return it at your expense. Please contact us first, and we will guide you through the steps. We are always ready to provide you with the best solutions! Please do not send your purchase back to us unless we authorize you to do so.